017: Beyond The Age Of Amazon (part 2)

18 Feb 2019 | Guest Interviews, Podcast

Beyond the age of Amazon - with Miya Knights and Natalie Berg

Publish Date

18 February 2019

Your Host

Oliver Banks


In episode 16 of the Retail Transformation Show, I interviewed the brilliant Miya Knights and Natalie Berg. They are the joint authors of a new book:  Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce.

This is a continuation of that conversation, covering topics such as what other retailers can learn from Amazon. By looking at why and how Amazon is expanding offers opportunities. Other retailers must find these and exploit them. So as Amazon tries to embed itself into customers’ everyday lives, think about what Amazon can’t do. That offers a great opportunity for retail businesses. Finally, we also spoke about which retailers are exciting Natalie and Miya as we look further to the future.



However, if you’ve not already heard episode 16, go back and listen to that first then pop back here! Remember to subscribe so you don’t miss future episodes of the Retail Transformation Show.

Win a copy of the Amazon book

In the show, I also mentioned the opportunity to enter into a free prize draw to win one of three copies of the book that I’ve bought to share with you. If you’d like to be in with a chance of winning a copy, just click on obandco.uk/amazonbook. You’ve got until the end of 25th February.

Also, there are a few things you can do to boost your chances of winning too once you’ve entered… so click to register now!

Introducing Natalie Berg

Natalie Berg is a retail analyst, author and strategist. She has deep industry expertise, with more than 15 years’ experience at Planet Retail where she was Global Research Director as well as holding positions at Kantar Retail. She runs her own consultancy, NBK Retail, focusing on retail strategy and future trends.

Natalie has published research on a number of industry topics including but certainly not limited to: click & collect, loyalty, store of the future, ecommerce, convergence of physical and digital retail, customer experience and of course Amazon. Previously, she’s written a book on Walmart but is now excited to release the new book: Amazon.

Visit NBK Retail, or find Natalie on LinkedIn or Twitter (@natalie_berg).

Introducing Miya Knights

You’ve heard Miya already on the Retail Transformation Show. She was one of my special guests on episode 12.

Miya is the Head of Industry Insight at Eagle Eye Solutions and has a wealth of experience in sharing insight and research for consumer-facing business environments. She specialises in the effective use of technology in large retail businesses and ensuring a great application to digitally enable and enhance the shopping trip.

Plus, she’s the Director of RetailTechnology.co.uk which is a great source of the latest innovations and retail technology that helps to make a meaningful shift to the marketplace.

You can get in touch with Miya on LinkedIn or on Twitter (@mazzaknights).

Pick up a copy of Amazon

Don’t miss that opportunity to win a copy of Natalie and Miya’s “Amazon” book. The contest is open until midnight on the 25th February. To enter, just click here obandco.uk/amazonbook.

If you have one already, I’m sure you must know someone that would be ever so thankful of you giving them a copy. So look to win a spare copy in this free giveaway.

Recent episodes

290: Segmenting Shrink To Uncover The Real Challenge

290: Segmenting Shrink To Uncover The Real Challenge

Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have...

289: Igniting A Start-Up Spark In Big Business

289: Igniting A Start-Up Spark In Big Business

When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark...

288: How Our Own Brain Blocks Meaningful Work

288: How Our Own Brain Blocks Meaningful Work

In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful...

287: Why The Change Is Not Realising The Benefits

287: Why The Change Is Not Realising The Benefits

A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly...

286: The Department Store’s Predicament

286: The Department Store’s Predicament

Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in...


Subscribe to the Retail Transformation Briefing

Keep your finger on the pulse of the ever-evolving world of retail. 

🌍 Key headlines from around the globe

🔎 Insight and intel on the retail industry

💡 Expert viewpoint from Oliver Banks

Great - Now check your email to confirm your request

Pin It on Pinterest

Share This