RETAIL TRANSFORMATION INSIGHT

VIEWS & NEWS

076: Communication Lessons From Covid-19 Lockdown

We’re experiencing the biggest transformation that any of us have ever seen. As half of the world gets locked down at home, Oliver Banks looks at the communications strategies and plan used to deliver this huge change. Plus, he pulls key lessons that can be transferred to a retail transformation or change initiative and arms you with a communications model to make sure your message lands well.

075: Retail Transformation Live – My Takeaways

Having just put on a brand new virtual conference in a matter of days, Oliver Banks reflects on his experience with hosting Retail Transformation Live. He explores why he's optimistic about the future, why digital networking could be the future and why key values are...

074: How Covid-19 Will Change Retail

We thought retail was tough and evolving. Then the worldwide coronavirus pandemic hit. And now, in the midst of this crisis, we are seeing even more changes and impacts to the retail industry. But after Covid-19 subsides, how will retail change and what does that mean for your retail operation. Oliver Banks explores 4 ways that this virus will have a lasting impression on the retail market.

073: Leading Transformation Remotely

With more companies battling the coronavirus by encouraging people to work from home, the way that we lead and manage transformation also needs to evolve. In this episode, Oliver Banks explores the tips that you need to effectively manage change projects and programmes from home or remotely.

072: Being Digital vs. Doing Digital

Digital has transformed retail – and will continue to do so. But, in many ways, digital has provided a fog that has confused some retailers and caused them to launch into doing many “digital” things. But this episode’s special guest, Lee Woodard, believes there is a difference between truly “being digital” and just “doing digital” – and this is critical to understand.

071: 10 Biggest Strategy Mistakes

With our current and continuing challenging market, it’s important for retailers to build the right strategy. It’s an essential part of the transformation journey as your transformation should be aligned to deliver that strategy. But there are many commonly made mistakes with strategy, so in this episode, discover my 10 big strategy mistakes that you must avoid.

070: Working Effectively With Suppliers

With the world of retail changing so much, it’s increasingly important to be able to create effective relationships between retailers and their suppliers – particularly when collaboration is needed to make the operation work and perform. In this episode, experienced retailer and now MD of Openpay in the UK, Andy Harding, explains what can be done to make this relationship more successful.

069: How To Win Customers (part 2)

Why do customers choose you? If you’re looking to improve customer experience and you don’t understand the logic that customers make, then you’re only going to be guessing at the solution. Richard Hammond and Rocky Howard, co-founders of Uncrowd, explain what will delight your customers and what will frustrate them. Discover how you can start balancing friction and reward to improve your CX by listening now.

068: How To Win Customers (part 1)

Customers have so much choice in today’s retail market. But, we’ve never truly understood why a customer would choose to shop with us rather than a competitor – that perhaps has a very similar proposition or offer. Traditional customer analytics tools and systems don’t give us the answer, so instead, Richard Hammond and Rocky Howard, co-founders of Uncrowd, are here to help you understand what’s going on in a shopper’s head so you can learn how to win more customers.

067: Managing Retail Projects Successfully

Retail is challenging and retailers must change or die. If you’re looking to make complex changes or transformations, just “winging it” won’t work. Instead, you’ll need to add more structure in the form of project management. But you don’t want it to be excessively bloated and bureaucratic for the fast paced and highly competitive retail market. So, discover 6 essential elements that your project teams must focus on so they can deliver change and improvement to your organisation.

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