MANAGING CHANGE PROGRAMMES
DELIVER RETAIL IMPROVEMENTS THROUGH EFFECTIVE PROGRAMME MANAGEMENTTURN STRATEGY TO ACTION
Managing change programmes can be complicated, stressful, laborious and is paved with opportunities for mistakes. Especially in a fast paced retail environment where certain aspects are continuing to evolve.
Being able to structure change programmes to be agile in this evolving environment comes with experience.
Sometimes, retailers find they have a good idea of what their transformation goal looks like, but they’re not sure how to break this down into an achieveable roadmap of smaller, more manageable chunks.
Or, they understand the roadmap but don’t have the team, the capability or the skills to realise this.
COMPLEX CHANGE IS CHALLENGING
When retailers make large-scale changes, often, they struggle to actually realise the benefits. Common pitfalls mean that benefits can be overstated and double counted. Improvements are made to a baseline – which just isn’t understood or isn’t visible.
Even then, changes are landed… but never fully delivered. Communication goes out, but the various changes are never completed. Ultimately, the change fails and the operation degrades back to the old ways of working.
Soon, the pitfalls of making change become a blocker for the organisation and have an impact the broader business.
COMPLEX
Managing change is complex, with many moving parts, it’s easy for changes to not land and never fully deliver the initiative.
STRESSFUL
Managing and leading change is stressful – with lots of opportunity for mistakes – with each potentially impacting the business and or you personally.
RESOURCES
Perhaps you don’t have the people, skills, capability – or headspace! These are all going to be essential.
IMPACT
Unsuccessful change will never realise the expected or potential benefits with could limit the business’s future.
PROGRAMME MANAGEMENT TO MAKE CHANGE HAPPEN
Changes need to use effective, thorough – but still pragmatic – programme management techniques.
Even with trained and capable Project Managers, you’ll still want to use programme management to provide a strategic viewpoint and drive progress on all fronts. Think – less ‘weeds’, more ‘helicopter.’
Ensure that you have an effective and useful Programme Management Office (PMO) to drive and shape the change. Your PMO should not be a burden on the organisation. It should ease the load and accelerate projects and programmes. The PMO should play a much bigger role than just reporting and collating! The PMO should drive progress, spotting both strategic and tactical opportunities, share insight and add real value to everything they do.
They are the enabler of change in the organisation. The PMO and governance should be structured to help – not get in the way.
I provide programme management support to help you deliver your change roadmap and achieve your transformation goals. Having led programmes and managed PMOs at large companies, such as Tesco, I can help you overcome the common challenges.
PRAGMATIC
Programme management needs to be agile to shape and drive the change initiatives, not get in the way.
STAKEHOLDERS
Engage key stakeholders and earn their buy-in leading to focused attention across the business.
DELIVER
Your organisation will progress as you start to deliver quick wins and then each of the longer term changes on your roadmap.
BENEFIT
Your business will actually realise the benefits, leading to better business performance and results.
FAQS
FAQS
HOW DO WE MAKE THIS WORK
Does your change programme need to be kick started or managed carefully through to delivery? Perhaps you need to:
Accelerate your programme and projects
Design and facilitate workshops for cross functional collaboration
Manage a pragmatic programme with a supportive PMO
Support your team with coaching, mentoring or guidance
If you are accountable for delivering critical change programmes or initiatives for your business, then then please reach out and let’s talk.
I’d be more than happy to help suggest the best way forward.
Thanks,
