The retail industry continues to change and transform, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. As Amazon felt the heat of competition, we saw John Lewis reverse a major change. Meanwhile, many retailers...

Change is an inevitable part of business, but too much change can create fatigue—leading to confusion, resistance, and burnout at every level of an organisation. In this episode, Oliver Banks dives into the concept of change fatigue, exploring how it impacts teams,...

Many aspects of retail success are underpinned by the complexities of human psychology. Every decision your customers make—whether it’s choosing a product, responding to a promotion, or choosing to shop in a store or recommending to friends —is influenced by subtle...

Delve into the dynamic world of retail expansion. As the retail landscape evolves, we're exploring how savvy retailers are not just surviving but thriving by strategically growing their physical presence. From harnessing the power of omnichannel strategies to creating...

The rise of Retail as a Service (RaaS) has opened up transformative opportunities for retailers, but it also poses serious challenges. In this episode, join Oliver Banks to dive deep into the evolving RaaS landscape and explore the key factors that are shaping its...