Communication:
The Enabler For The Future
Exploring how retailers can evolve through four potential futures.
A fireside chat between Renee Harwood Souza and Oliver Banks.
Communication:
The Enabler For The Future
Exploring how retailers can evolve through four potential futures.
A fireside chat between Renee Harwood Souza and Oliver Banks.
Over the past year, organisations have had to evolve to survive, adapting to meet customers wherever they are.
While the pandemic has left its mark on the traditional high street, brands have used technology to create a new retail landscape. Brick and mortar stores have introduced online experiences and communications platforms to interact with and engage customers across channels.
So, as omnichannel solutions become more common, businesses need to implement tools that ensure a consistent quality of service and experience at every customer touchpoint.
With the pandemic still active, it could be a major mistake to plan only for a single future scenario. Instead, consider how you can maximise your opportunities.
Join this fireside chat, available on demand, to learn about the potential futures you must plan for.
Meet The Speakers
Renee Harwood Souza
Retail Industry Principal, RingCentral
Renee is a highly collaborate executive that understands well the issues faced with distributed computing across the supply chain and is anxious to help other retailers reap the same rewards!
She has extensive background in Retail and Store Technologies having come from Gap Inc., Levi Strauss and Gymboree.
At Gymboree, Renee was Vice President of Infrastructure and Store Technologies and was pivotal in the creating a successful integration across many of RingCentral’s service offerings.
Oliver Banks
Retail Transformation Consultant, OB&Co
Oliver Banks
Retail Transformation Consultant, OB&Co
Oliver helps medium to large retailers to transform their operations and operating models. He’s an independent consultant and advisor, specialising in retail transformation.
Previously, he ran change projects and programmes in Tesco, across the supply chain and then in their internal consultancy across the entire business and operating model. Prior to retail, he originates from a problem solving engineering background.
Also, Oliver hosts a podcast called the Retail Transformation Show.
Watch The Fireside Chat Now & Learn
The Four Futures
The media and social conversations focus on a particular future scenario. However, there are four potential futures that retailers should plan for – all very different. Are you ready?
The Roadmap
Given the four futures on the horizon, how should retailers – both physical stores and ecommerce pureplay retailers – be planning ahead right now?
The Key Themes
There are a series of key themes which branch across all options and directions. Are your plans taking these themes into account?
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