Oliver-BanksBuilding the best retail operations to improve customer experience and profitability

Oliver Banks and OB&Co specialise in building the best retail operations:
“I am a programme management expert that delivers retail operational improvements through effective change projects and initiatives”

Retail Programme and Project Consulting Services

I help clients build and develop better retail operations through 3 main services:

  1. Kick starting new initiatives – getting major change programmes started with a bang by defining a compelling vision, working with stakeholders, laying out plans and making sure that the team is ready with the right project toolkit and training
  2. Rescuing projects and programmes – saving important but risky change work by effectively managing risks and issues, building recovery plans, coaching the existing teams and ensuring the right structure and methodologies are in place
  3. Solving complex problems – focusing on creating innovative solutions to tough problems by using facts and data, understanding the root causes and developing robust solutions

For all of these services, we work with your existing stakeholders and teams, either to advise on progress and plan the direction or by doing and acting as the programme or project manager to deliver the programme and project goals.


Retail Operational Improvement Solutions 

OB&Co have experience of delivering a number of different operational improvement solutions for retail companies, including:

  1. Operating models – defining best in class operations that deliver the business objectives, both by building new operating models and by developing existing ones
  2. Lean Six Sigma Kaizen events – targeting the toughest problems quickly and build a quick and robust solutions using a Lean Six Sigma methodology and toolkit
  3. Innovation workshops – running workshop events to add creativity and solve problems in new and inventive ways, using a variety of experiences and viewpoints
  4. Strategy, vision and roadmap – researching a new strategy, defining a compelling vision and building a realistic and achievable roadmap of improvements
  5. Team capability – coaching and training your teams to build project management skills and introducing project management models or methodologies

Are you committed to improving your customers’ experience whilst also delivering increased profit? Set up a 30 minute free consultation to discuss how we could make this happen together. Email now.