THE RETAIL TRANSFORMATION SHOW

THE RETAIL PODCAST TO MAKE YOUR TRANSFORMATION A SUCCESS

ABOUT THIS PODCAST

The podcast for giving you the insight, the ideas and the inspiration that will help you to effectively deliver changes and transformation to your retail operation and business

The Retail Transformation Show is a weekly podcast. Each week, in 30 minutes or less, you’ll hear a mix of solo-shows with myself, Oliver Banks, as well as interviews with other retail and change experts and specialists.

You’ll take away:

  • Unique perspectives and greater awareness of what’s going on in the retail market
  • Ways to build your “A team” to transform your retail business
  • Fresh, new ideas and opportunities to grasp with both hands
  • Actionable strategies and tactics to apply to your business and improve retail
  • Motivation to help you drive your retail transformation to success

Subscribe on your phone right now to ensure you get instant access to the latest episodes.

168: Think Differently And Redefine Success

168: Think Differently And Redefine Success

It's important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help to avoid losing pace with the market. Senior retail leader and author, Fiona McDonnell, joins to explore what...

167: 2022 Retail Trends And Watch-Outs

167: 2022 Retail Trends And Watch-Outs

We know retail is ever-evolving and had experienced huge change. But as we kick start a new year, 2022, join Oliver Banks to understand what retail trends and developments a select group of other retail podcasters and influencers are excited about. Plus what pitfalls...

166: Learning From The Service Led Industry

166: Learning From The Service Led Industry

Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you...

165: Retail Review Of The Year 2021

165: Retail Review Of The Year 2021

2021 has provided plenty of turbulence. But there have been a number of disruptive, breakthrough transformations that have occurred through the year too. From the explosion of checkout free stores and quick commerce through to sustainability and circular economy...

164: Behind The Mic With Oliver Banks

164: Behind The Mic With Oliver Banks

In this podcast episode, catch up with Oliver Banks and get to understand more about who he is and why he does what he does. He's discussing the most interesting questions that he gets asked about retail and retail transformation. Listen to this episode to discover:...

163: Learning To Have Conversations That Matter

163: Learning To Have Conversations That Matter

Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we've never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe, and...

162: The Evolution Of Loss Prevention

162: The Evolution Of Loss Prevention

The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities...

161: Forging A Customer Complaints Strategy

161: Forging A Customer Complaints Strategy

A huge focus goes into forming a positive customer experience. But when things don't go to plan, customers lodge a complaint. However, often customer service's ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about...

160: Stores Vs Online – Which Is Best?

160: Stores Vs Online – Which Is Best?

For several years now, there has been tension between the different approaches to retail - most notably - which is best, stores or online. And in particular if retailers should focus their efforts into physical stores or double down on website and ecommerce. And where...

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