333: The Retail Carnival Is Coming

333: The Retail Carnival Is Coming

Roll up, roll up! The Retail Technology Show is one of the hottest retail events around right now. In 2025, it’s set for its biggest year yet. To help us understand more about what’s in store, Event Director Matt Bradley joins Oliver Banks to discuss...
328: The Rapid AI Revolution In Retail

328: The Rapid AI Revolution In Retail

Artificial Intelligence is no longer a futuristic concept—it’s here, and it’s reshaping the retail industry in ways we could have only imagined just a few years ago. In this episode, we’re learning about AI, from an AI. From unravelling the...
325: Rethinking Pre-Purchase Personalisation

325: Rethinking Pre-Purchase Personalisation

Omnichannel and personalisation are among the most overused terms in retail today. Omnichannel is too often condensed to the transaction and delivery aspects. Meanwhile, we sometimes forget how to add personality to our personalisation. In this episode, Oliver Banks...
324: Uncovering The Blind Spots Of Innovation

324: Uncovering The Blind Spots Of Innovation

In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl...
322: Spotting The Warning Signs Of Distress

322: Spotting The Warning Signs Of Distress

Retail is a tough business, and even the biggest brands can face distressing times. In this episode, Oliver Banks is joined by retail expert Rhea Fox to uncover the essential lessons from struggling and failing retailers. Together, they explore the common challenges...
315: The 10-Second Customer Journey

315: The 10-Second Customer Journey

In the digital world, consumers have an incredible volume of choice, with great visibility, but also subject to near-infinite distractions. So as retailers, when we have a moment of a customer’s attention, we need to consider how to make the most of it. Todd...

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