Advertising and media networks show high growth potential and large margins. And some retailers are quickly expanding into this business opportunity to supplement their classic retail offerings. But is this a feasible strategy for the future? And is it right for all...
Change management is a critical topic for successful transformation. However, it’s often a topic which is confused with project management. And it can easily be forgotten or just not considered until the later stages when ready to deploy a change. So in this...
Great communication is essential to land successful transformation. But despite knowing this, many still struggle to communicate clearly, concisely and with conviction. It can be daunting to find the right communications strategy, especially when looking at complex...
The retail and hospitality industries continue to face turbulent and challenging times. To help, in September 2022, Rethink Productivity and OB&Co collaborated to host the first Productivity & Transformation event. Rethink’s Simon Hedaux and Oliver Banks...
Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the...
Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don’t give you sufficient information on what’s working and what’s not. So...
