228: What Customers Want In 2023

228: What Customers Want In 2023

Consumers continue to evolve and priorities change. Capgemini’s recent research discovers how 11,000 people from many different countries feel and where their priorities lie. In this episode, hear from Capgemini’s Global Retail Lead, Lindsey Mazza, about...
225: Transforming Ranging And Curation

225: Transforming Ranging And Curation

Ranging and curation have always been key skills for retailers. But with the rise in ecommerce, the biggest range is not always the best. And curation can be a critical skill that transforms how your customer sees you and your brand. And fast fashion retailers are...
223: AI And The Future Of Retail

223: AI And The Future Of Retail

The progress in AI development has become highly visible in 2023, largely due to ChatGPT. There is a lot of potential for AI in business, and more specifically in retail. So in this episode, Oliver Banks speaks with an AI expert to understand what the future of retail...
222: Mastering Everyday Negotiation

222: Mastering Everyday Negotiation

We negotiate more than we realise and it’s an essential skill as you progress through your transformation. But many of us aren’t trained or confident to negotiate. Therefore, mistakes get made, and the best solution is never reached. To help share tips and...
213: Effective Change Is About People

213: Effective Change Is About People

Change management is a critical topic for successful transformation. However, it’s often a topic which is confused with project management. And it can easily be forgotten or just not considered until the later stages when ready to deploy a change. So in this...

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