As data becomes increasingly important to retailers, the ability to conduct investigations also becomes a major skill. But in retail, sometimes data investigations are carried out in haste and without diligence. So, join Oliver Banks to learn how criminal forensic investigations are carried out. Also explore what lessons and steps retailers can take and apply to their own investigations.

So, listen in to this episode of the Retail Transformation Show podcast and hear:

  • Why retail can learn from criminal forensic investigations.
  • The 7 steps that are carried out by forensic scientists and investigators when working a case.
  • The key lessons that can be transferred across to the world of retail.

Contact Oliver Banks

To discuss this episode or to discuss your retail transformation, reach out to Oliver Banks on email:

Alternatively, connect on LinkedIn – just remember to personalise your invite!

Or follow @ollie_banks on Twitter.

Finally, you could also follow on Instagram.

Finding out more about criminal forensic investigations

Without forensic experience, Oliver Banks researched and explored how forensic investigations work before determining if there was scope to take lessons across into the retail industry.

Some of the most useful websites that were researched and used to create this episode include:


Empowering Your CX Journey

2021: The Year To Unify Experiences. Empowering Your CX Journey In RetailOn 23rd February, Oliver Banks will be co-hosting a webinar alongside Yamini Chitturi of Aspire Systems and Mike Kiersey of Dell Boomi. Together, we’ll be exploring how you can empower your customer experience journey through building a single view of your data. Plus, we’ll be exploring how you can actually put this in place around the existing legacy systems that are in use today.

Register for your spot now.

A replay will be available after the event if you register for your space.

Further listening – check out these episodes

If you enjoyed this episode of the Retail Transformation Show, then check out these episodes too

Episode 120: Understanding Data and Data Science In Retail featured Ian Shepherd. When Ian mentioned the word “forensic” a few times, it inspired this episode. So, if you’ve not listened to this episode yet, then head over and put in your earphones.

Also, take a listen to episode 119: How To Do Predictive Modelling. In this episode, Oliver Banks lays out a 6 part framework to help you discover how to best go about building predictive models.

119: How To Do Predictive Modelling - The Retail Transformation Show with Oliver Banks


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