163: Learning To Have Conversations That Matter

Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we’ve never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe, and exploring how to have a real and meaningful conversation. In this “Bunch of Bankses” episode, learn the tangible and actionable changes that you can make to personally improve.

Listen to this episode of the Retail Transformation Show to hear:

• What makes a “real” conversation and what gets in the way of having them.
• How the science of the brain makes us work.
• What tangible action you can take to immediately impact your conversations.

 

 

 

Introducing Lou Banks

With 25 years of experience in operations and business coaching, Lou Banks is Founder and CEO of Rising Vibe Ltd. Her mission is to support wellbeing and performance by bringing organisational goals and human needs together.

In fact, Lou believes it’s about being ok, with not being ok. That it’s about building trust within organisations so that we feel safe to share how we really feel. And ultimately, it’s about helping people help themselves.

She is an articulate, high energy communicator. Lou gets right to the heart of the issue, unafraid to challenge and quick to inspire, challenging mindset to enhance performance.

Find out more about Lou Banks at the Rising Vibe website.

Also, check out Lou’s recent TEDx talk: Curiosity Cured The Fakeaholic.

 

 

Additional podcast episodes to listen to

If you enjoyed this conversation with Lou Banks, then be sure to check out these episodes which are great follow on listens.

Firstly, in episode 95: Reading Faces For The Win-Win, The Face Whisperer, Adrianne Carter, explored the conversations that our faces are having. And how to understand these signals to have a real and meaningful conversations.

Next, in episode 85: The Psychology Of Change, Zana Busby explored how we and others react to change. This is a great follow on episode to understand more about the brain.

Also listen to episode 132: Overcoming The Confusion Of Transformation where I was discussing the importance of clarity of communication as well as overcoming assumptions.

And finally, listen to the previous Bunch Of Bankses episode. Episode 162: The Evolution Of Loss Prevention featured Paul Banks. And together, we explored how security guards evolved to loss prevention to profit protection and what’s the next evolution.