267: The Art And Science Of Retail Technology

Technology is “the application of scientific knowledge to the practical aims of human life”. From this foundational definition of technology as a bridge between science and practical human applications, to the intricate dance of managing its vast scope in the market, retail tech expert Holly Steele sheds light on how we can harness tech for innovation and speed while bridging the persistent gap between tech initiatives and core business strategies. We’ll also explore the current tech trends captivating industry leaders and address AI’s impact on the workforce.

Listen to this podcast episode to hear:

• Unpack the true meaning of technology and its role as an enabler of innovation and efficiency in retail.
• Explore strategies to understand and explore technology options amidst the market’s vast complexity and scale.
• Gain insight into the latest tech trends that are grabbing the attention of thought leaders in retail.
• Consider the nuanced relationship between AI advancements and human job security, balancing innovation with empathy.

Introducing Holly Steele

Holly Steele has a nearly 20 year career across technology and retail. Starting her career as a consultant implementing and supporting ERP systems for the US government, Holly made the transition into the retail space when she joined Sweaty Betty 10 years ago.

In her most recent role as the Head of Technology at Sweaty Betty she spearheaded the implementation of a majority of the business’s technology landscape and led the team in adopting agile ways of working.

Connect with Holly Steele on LinkedIn.

Technology is ‘the application of scientific knowledge to the practical aims of human life’

More episodes to check out next

Firstly, discover why Oliver has a strong reaction to “digital transformation” in episode 44: The Problem With Digital Transformation.

Silos between the business and IT, as well as across the entire organisation, exist and will get in the way of making complex technology projects a success. Listen to episode 266: Achieving Alignment Across Silos to learn more about how you can overcome these functional and cultural barriers.

And finally, learn more about what is possible with augmented reality in episode 259: How AR Is Redefining The Shopping Experience, including examples, considerations and watchouts.