320: Golden Nuggets From The Sixth Year Of The Podcast (part 2)

Catch up on the best bits from the last 12 months of the podcast. Join Oliver Banks and celebrate 6 years of the Retail Transformation Show with clips and key takeaways diving into AI, ‘As A Service’ offerings, sustainability, connectivity and great retailing examples from around the world. Listen into some of the best bits.

Listen into this episode to hear:

• How to unlock next-level digital experiences in stores.
• Why the customer experience is forged faster than you expect.
• Examples of excellent retailing from across the world.

 

 

Holly Steele: Technology that makes us think differently

Technology is “the application of scientific knowledge to the practical aims of human life”. In episode 267: The Art And Science Of Retail Technology, Creed’s Technology Director, Holly Steele, joins to discuss how to take a different look at the various innovations and tech applications – and how they can also help us understand the world differently.

AI becomes the ‘secret sauce’ for successful retailers

As the hype of AI starts to subside, it’s time for these evolving technologies to get down to the real work. And for retailers, understanding the specific opportunities of how to best apply AI to their business, operations and propositions will become a competitive advantage. And this competitive advantage will be treated as a black box. Discover more about this trend, and others in episode 272: Retail Trends And Themes For 2024.

Empowering consumers through technologies and services

New technologies and disruptive businesses are empowering consumers to unlock new opportunities. For example, the chance to design or heavily customise products. These changes are rewriting the rules of retail. Discover more in episode 302: The Democratisation Of Retail.

Even with technology, don’t forget people!

New technologies can feel exciting and often attract lots of attention. But new technologies are rarely delivered by themselves. Reflect on the important role of people in the evolving world of retail. Tune into episode 285: How Technology Is Changing The Role Of People to learn more.

Alice Rackley: Gaining visibility of the end to end supply chain

There are many aspects of the modern retail world that we don’t understand or aren’t aware of. However, that doesn’t mean we should ignore them. In episode 268: Unlocking New Value From Waste Streams, Alice Rackley, CEO of Polytag, joins to explore how to gain visibility into the waste packaging stream and how this unlocks new customer and revenue opportunities.

The store as a sustainability hub

As the retail market evolves, the role of the physical store evolves too. But this is not happening in a simple way. The role of the store is becoming more diverse, which allows retailers and brands to tailor their physical places to the brand and vision. Join Oliver Banks in episode 296: Reimagining The Role Of The Physical Store to consider what’s next for brick and mortar shops.

Defining the purpose of flagship stores

The flagship store is the pinnacle of a physical store estate, and perhaps an entire brand. But is it just a vanity project which serves a small sector of customers? Or does a flagship store present a genuine and unique opportunity to elevate the customer experience and brand reputation? Discover more in episode 298: Flagship Stores: Strategic Play Or Vanity Project.

Keith Cahoon: Unlocking new digital experiences in store

As the role of the store evolves, and is enables with new advanced technologies, we must also consider how to create a new super-connected environment through store Wi-Fi and networks. Juniper Networks’ Keith Cahoon joined to help us learn more about the opportunities and approaches to creating hyper connected stores. Listen in to episode 277: Explore The Hyper-Connected Store.

Todd Unger: The acceleration of CX

Evolving consumer behaviours, ecommerce and other technologies have unleashes a new super-fast customer experience. In episode 315: The 10-Second Customer Journey, author Todd Unger, Chief Experience Officer of the American Medical Association and experienced commerce leader, shares more about how to serve customers in the fast-paced world of today.

Retail is fiendishly complex

To celebrate 300 episodes, Oliver reflects on the learnings and evolutions of the industry. The retail sector seems simple on the outside, but the increasing demands and challenges means it’s significantly trickier as you get into it. Tune into episode 300: Reflections And Evolutions to learn more.

Paula Macaggi: Who is best at retail?

Commerce and retail are practiced globally and realised locally. So there are plenty of opportunities to learn and be inspired. Editor in Chief of OFFBOUNDS, Paula Macaggi, joins to share her experiences from some of the most well known (and less-well known) retailers in the world. Be sure to listen to episode 303: Exploring Retail Around The World to learn more.

Neil Saunders: Understanding and serving the department store customer

Over the past two decades, many of the larger department store chains have been strained or stressed. But is the department store business model now defunct? Or is something else happening? GlobalData’s Neil Saunders reviews the department store sector and highlights the opportunities to win. Don’t miss episode 286: The Department Store’s Predicament to learn more about how to make a retail business work.

Plus more when you tune in to listen to the full episode.

Remember to discover more about Oliver Banks’s book, Driving Retail Transformation: How to Navigate Disruption and Change at DrivingRetailTransformation.com

Look out for more Golden Nuggets

If you missed part 1, be sure to check out episode 319: Golden Nuggets From The Sixth Year Of The Podcast (part 1).

Also, check out the golden nuggets from previous years. Find them on this site or listen on your usual podcast app.

• Year 5: episodes 263 and 264
• Year 4: episodes 211 and 212
• Year 3: episodes 158 and 159
• Year 2: episodes 106 and 107
• Year 1: episodes 54 and 55

And of course, stay tuned for more episodes of the Retail Transformation Show, coming out every week.