122: Using Data To Improve Staff Scheduling

Creating team rotas and staff schedules can be an operational headache that distracts managers from customer focus and more valuable work. But, effectively using data alongside a carefully considered approach, will mean that you can optimise for the best solution. David Payne, Chief Product Officer at Rotageek, explains how different types of data are used throughout their system and process.

Check out this episode of the Retail Transformation Show and hear:

• How a complex system like Rotageek works.
• The different types of data that are fed in and how they are handled.
• How to know when enough is enough when it comes to your detailed model.
• How to blend logical outputs with experience and people’s instinct.

 

Introducing David Payne

David Payne is the Chief Product Officer at Rotageek, meaning he is responsible for the future direction and product propositions. He has also previously held the role of Chief Customer Officer.

Prior to Rotageek, he was at McKinsey and in banking, most recently in the stock market focused on supermarkets.

In fact, David was also a speaker at both Retail Transformation Live events back in 2020.

Find David Payne on LinkedIn.

Introducing Rotageek

Rotageek is a smart scheduling system to improve profitability, productivity, customer service and colleague satisfaction. By using existing data, it supports the creation of staff rotas as well as adding apps to make it easier for colleagues to engage with work.

By helping retail managers and hospitality managers to digitalise or automate labour scheduling, they enable these key personnel to free up time for higher-value, people-focused work. Using a variety of data sources, Rotageek forecasts the impact and builds the optimised solution.

There are many clever aspects at work as part of their system – so if you’re interested in finding out more, head over to Rotageek.com.

How could smart scheduling fit into your operating model or transformation?

Do you feel unsure about the future of workforce management and what it means to you? Or are you curious about how automated scheduling could help your business? So, if this sounds like you, then reach out and together, we can decide if the opportunity a good fit. We can discuss and explore how smart scheduling could fit into your operating model and transformation.

So, to arrange a free, no strings attached, exploratory session, just send an email to oliver.banks@obandco.uk.

Further episodes of the Retail Transformation Show to listen to

If you enjoyed this episode, be sure to check out these other episodes. There is a strong data theme running through all of them.

So, in episode 120: Understanding Data and Data Science In Retail, experienced retailer Ian Shepherd joined to share his insight and perspective on data and data science.

Also, listen to episode 119: How To Do Predictive Modelling, Oliver Banks lays out a simple framework to help you build your predictive modelling capability.