May 27, 2024 | Oliver Only Solo Shows, Podcast
Dive into the future of retail with this thought-provoking episode, where you’ll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined...
May 20, 2024 | Oliver Only Solo Shows, Podcast
If we focus only on creating a great customer experience in the moment, we’re missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we...
May 13, 2024 | Oliver Only Solo Shows, Podcast
In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but...
May 6, 2024 | Guest Interviews, Podcast
Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like “our people are our most important asset” or “we put the customer at the heart” are often...
Apr 29, 2024 | Guest Interviews, Podcast
The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they’ve since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation...
