Mar 7, 2022 | Oliver Only Solo Shows, Podcast
Omnichannel retail has been a major trend for years now. But it’s something that some retailers still struggle with. And there is no clear-cut best example of omnichannel retail. In this episode, retail transformation expert, Oliver Banks, explores why this is....
Feb 28, 2022 | Guest Interviews, Podcast
The rise in ecommerce is well documented. But one of the key differences compared to physical shops is the volume of data available. And understanding how to analyse the data and draw actionable insights will be key. In this episode, Ben Salmon, co-author of...
Feb 21, 2022 | Oliver Only Solo Shows, Podcast
Defining and delivering a retail transformation programme involves decisions. Lots of decisions! And for each of these, there may be many options on the table. Some become no brainers when you start to look at them. But every so often, you come to a decision where...
Feb 14, 2022 | Guest Interviews, Podcast
Some retailers offer excellent shopping experiences that truly allow customers to move between channels. But designing omnichannel customer journeys can be complicated, with multiple functions, technologies and stakeholder views. Join Oliver Banks and special guest,...
Feb 7, 2022 | Oliver Only Solo Shows, Podcast
The metaverse has exploded into our lives and it will drive innovation and disruption. But a big question still remains – what is the metaverse? It leads to contradictions of opinion and confusion about the opportunities and threats it presents. Join retail...
