Jun 17, 2024 | Oliver Only Solo Shows, Podcast
Operational simplification is a goal for many businesses. But simplification projects are not necessarily simple by themselves. There can be big implications and it’s easy for the customer of the change to reject the new initiative altogether. Join Oliver Banks...
Jun 10, 2024 | Oliver Only Solo Shows, Podcast
Flagship stores are incredible shops – the epitome of excellence and offering customers a fantastic shopping experience. But they can be excessively lavish and hugely costly with no expense spared in a bid to worship the brand. In this episode, join Oliver Banks...
Jun 3, 2024 | Oliver Only Solo Shows, Podcast
In 2020, the world shifted to WFH in response to the coronavirus pandemic. We learnt how to get things done remotely through necessity. But since then, there has been an ongoing tension between work from home (WFH) and the return to office (RTO). Different companies...
May 27, 2024 | Oliver Only Solo Shows, Podcast
Dive into the future of retail with this thought-provoking episode, where you’ll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined...
May 20, 2024 | Oliver Only Solo Shows, Podcast
If we focus only on creating a great customer experience in the moment, we’re missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we...
May 13, 2024 | Oliver Only Solo Shows, Podcast
In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but...
