We all know the elephant in the room when it comes to reflecting on 2020. But also with hindsight, we see key themes and can connect the trends together. Join Oliver Banks on this look back at the past 12 months with some of the key stories and additional expert opinion. The retail review of the year that was 2020 will help you understand what just happened. And what to look out for in 2021.

Listen to this podcast episode of the Retail Transformation Show now and discover:

  • The key themes that have run throughout the whole year.
  • Oliver Banks’s favourite transformation story of 2020.
  • Key lessons to help you successfully transform retail in 2021.

Illustrating some of the key retail transformation stories from 2020

Understanding Instagram Shops

Co-op’s delivery robots (in collaboration with Starship Technologies)

Amazon backed Zoox’s new autonomous taxi

Contact Oliver Banks

Get in contact by email on oliver.banks@obandco.uk

Or on LinkedIn, connect with Oliver Banks (just remember to personalise an invite).

Or follow @ollie_banks on Twitter.

Other podcast episodes to listen to

Listen to episode 112: Key Themes For Retail Transformation In 2021. By listening to this Retail Review Of The Year episode, you’ll have uncovered the themes. Now discover what they mean for the next 12 months.

112: Key Themes For Retail Transformation In 2021 - The Retail Transformation Show with Oliver Banks

Or try episode 108: Agile Supply Chains In Retail with Gary Newbury. Retail supply chains have been under the microscope in 2020 and it’s essential that you build an agile supply chain.

108: Agile Supply Chains with Gary Newbury - The Retail Transformation Show with Oliver Banks

And finally, check out episode 66: Profit vs. Planet to discover more about the new business models to enable a more sustainable retail industry.

066: Planet vs. Profit: The Future of Retail- The Retail Transformation Show with Oliver Banks


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