304: The Fragile Digital World: Lessons From The CrowdStrike Outages

In today’s digital age, retail businesses heavily rely on technology to ensure smooth operations and customer experience. However, what happens when that technology fails? In this episode, we delve into the recent CrowdStrike outage that caused widespread disruptions, highlighting the importance of resilience and preparedness in the face of unexpected tech failures. Join Oliver Banks as he uncovers the lessons learned, the power of a strong company culture, and the critical steps retailers must take to safeguard against future outages. This is an episode you don’t want to miss if you’re keen on fortifying your business against the vulnerabilities of our interconnected digital world.

Listen to this episode and discover:

• How we’ve forgotten previous outages.
• Discover the crucial role of people and company culture during IT outages.
• Understand the importance of comprehensive disaster recovery plans for uncomfortable scenarios.
• Gain insights into proactive strategies to ensure business continuity during major disruptions.

Additional resources to discover next

Check out episode 113: Disruptive Thinking For A Volatile World, with Dr Jackie Mulligan. You’ll hear detailed approaches to help yourself and your team to appreciate the potentially uncomfortable situations that await the world of retail.

And don’t forget to check out Oliver’s book, Driving Retail Transformation. WIth a section specifically on playing with uncertainty, this is a practical guide to help shape successful businesses and transformation efforts. Head on over to DrivingRetailTransformation.com.