Click and collect or BOPIS accelerated hugely over the course of the Covid pandemic. Collection experiences offer convenience and speed for customers, especially as commutes and working practices reset. Smart lockers offer further opportunities for friction-free collections, sales opportunities, omnichannel retailing and a more integrated customer experience. Discover more about the evolution of smart collection lockers with Clix’s Matt Cater.
Listen to this episode and hear:
- How collection lockers have evolved and the role they play in the customer journey.
- Why modern smart lockers offer much more than just a collection point.
- What new technologies are being developed for lockers.
Show notes are at www.obandco.uk/244.
