Aug 18, 2025 | Guest Interviews, Podcast
What does it take to lead with both empathy and impact in today’s fast-moving retail environment? In this episode, we’re joined by Tracey Clements—an experienced and values-driven leader who has held senior roles at Tesco, One Stop, Boots, and BP, and who also...
Jul 15, 2025 | Guest Interviews, Podcast
Change is the only constant in retail, yet driving it through vast, multi-site operations poses unique challenges. In this episode, Oliver Banks sits down with Darren Kay—veteran retail leader behind Debenhams, Poundland, Carpetright, and now Hobbycraft—to unpack how...
Mar 3, 2025 | Guest Interviews, Podcast
Roll up, roll up! The Retail Technology Show is one of the hottest retail events around right now. In 2025, it’s set for its biggest year yet. To help us understand more about what’s in store, Event Director Matt Bradley joins Oliver Banks to discuss...
Jan 16, 2025 | Guest Interviews, Podcast
Artificial Intelligence is no longer a futuristic concept—it’s here, and it’s reshaping the retail industry in ways we could have only imagined just a few years ago. In this episode, we’re learning about AI, from an AI. From unravelling the...
Dec 16, 2024 | Guest Interviews, Podcast
Omnichannel and personalisation are among the most overused terms in retail today. Omnichannel is too often condensed to the transaction and delivery aspects. Meanwhile, we sometimes forget how to add personality to our personalisation. In this episode, Oliver Banks...
Dec 11, 2024 | Guest Interviews, Podcast
In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl...
