Feb 14, 2022 | Guest Interviews, Podcast
Some retailers offer excellent shopping experiences that truly allow customers to move between channels. But designing omnichannel customer journeys can be complicated, with multiple functions, technologies and stakeholder views. Join Oliver Banks and special guest,...
Feb 7, 2022 | Oliver Only Solo Shows, Podcast
The metaverse has exploded into our lives and it will drive innovation and disruption. But a big question still remains – what is the metaverse? It leads to contradictions of opinion and confusion about the opportunities and threats it presents. Join retail...
Jan 31, 2022 | Guest Interviews, Podcast
All companies feel they are customer centric. And we’re full of data about customers. But how useful is that to guide strategy and change initiatives? And do you and your wider team know that they can to do win and delight customers? Digital Transformation...
Jan 24, 2022 | Oliver Only Solo Shows, Podcast
The ultra fast deliveries of the Quick Commerce or Q-Commerce market represent a significant disruption and change. The retail operating model must transform to deliver this customer proposition. In this second part, Oliver Banks explores the essence behind a 10...
Jan 17, 2022 | Oliver Only Solo Shows, Podcast
The Q-Commerce or Quick Commerce market has grown massively during the pandemic. Ultra fast deliveries are quickly becoming part of life for customers in built up areas. So in this podcast episode, Oliver Banks explores the market, some of the key changes that are...
Jan 10, 2022 | Guest Interviews, Podcast
It’s important to not only consider the what of retail transformation but also the how. And the ability to think differently is key to innovation and can help to avoid losing pace with the market. Senior retail leader and author, Fiona McDonnell, joins to...
