329: Overcoming Inaction In Transformation

329: Overcoming Inaction In Transformation

Transformation doesn’t happen by chance—it happens through action. Yet, in the fast-paced and complex world of retail and retail transformation, inaction can become the silent killer of progress. Whether it’s uncertainty, overwhelm, fear of failure, or even hidden...
328: The Rapid AI Revolution In Retail

328: The Rapid AI Revolution In Retail

Artificial Intelligence is no longer a futuristic concept—it’s here, and it’s reshaping the retail industry in ways we could have only imagined just a few years ago. In this episode, we’re learning about AI, from an AI. From unravelling the...
326: Retail Review Of The Year 2024

326: Retail Review Of The Year 2024

The retail industry continues to change and transform, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. As Amazon felt the heat of competition, we saw John Lewis reverse a major change. Meanwhile, many retailers...
325: Rethinking Pre-Purchase Personalisation

325: Rethinking Pre-Purchase Personalisation

Omnichannel and personalisation are among the most overused terms in retail today. Omnichannel is too often condensed to the transaction and delivery aspects. Meanwhile, we sometimes forget how to add personality to our personalisation. In this episode, Oliver Banks...
324: Uncovering The Blind Spots Of Innovation

324: Uncovering The Blind Spots Of Innovation

In the fast-paced world of retail, it’s easy to miss important trends and signals that are caught in our blind spot. Those hidden challenges and unnoticed risks can catch even the most seasoned leaders off guard. In this episode, Oliver Banks sits down with Carl...

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