Many retail transformations are enabled through technology. And the Covid-19 pandemic has forced many retailers to make significant decisions and drive progress based on various technologies. So, in this episode, Oliver Banks catches up with retail technology expert, Miya Knights, to explore key trends and the retail technologies that are hot and exciting right now.

Listen to this podcast episode to discover:

  • The surprising theme in retail technology.
  • The competitive viewpoint that retailers should consider viewing Amazon from.
  • A different way of thinking of cars and mobiles.



Introducing Miya Knights

Miya Knights is a retail technology expert and is Director and Publisher at She is a well renowned retail expert and influencer and regularly speaks and writes about retail, technology, omnichannel retail and Amazon.

In fact, she is the author of two fabulous retail books. Firstly, “Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce” which was co-authored with Natalie Berg. And secondly, she also co-wrote “Omnichannel Retail: How to Build Winning Stores in a Digital World” alongside Tim Mason.

Connect with Miya Knights on LinkedIn

Or, follow @mazzaknights on Twitter

Additional episodes of the Retail Transformation Show to listen to

Firstly, you might enjoy Miya’s last appearance on the Retail Transformation Show. Miya joined Natalie Berg back in episode 16: How Amazon Are Transforming Retail (part 1) and episode 17: (part 2).

How Amazon are Transforming Retail with Miya Knights and Natalie Berg

In addition, you might also enjoy episode 30: Winning At Omnichannel Retail (part 1) and episode 31: (part 2), featuring Tim Mason.

030 - Winning at Omnichannel Retail with Tim Mason - The Retail Transformation Show with Oliver Banks

Next, take a listen to episode 125: 8 Factors Shaping Technology Led Transformation. In this episode, we explore the considerations that you must take into account as you embark on a retail technology transformation.

125: 8 Factors Shaping Technology Led Transformation - The Retail Transformation Show with Oliver Banks

And finally, to understand more of the future opportunities of retail in the digital and virtual world, listen to episode 128: AR, VR And Retail In The Metaverse with Cathy Hackl.

128: AR, VR And Retail In The Metaverse with Cathy Hackl - The Retail Transformation Show with Oliver Banks


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