The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it’s hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward.

Listen to this episode of the Retail Transformation Show to hear:

  • The key themes and reflections from Retail Week Live.
  • A new acid-test question to test your customer experience.
  • Why technology is a problem for consumers.
  • Which viewpoint really resonated with Oliver Banks’s mission?


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Further episodes of the Retail Transformation Show to listen to

In this episode, there were 3 recommended episodes to catch up on.

Firstly, listen to episode 155: Reinventing Digital Shopping and explore how digital browsing may change in the short term.

155: Reinventing Digital Shopping - The Retail Transformation Show with Oliver Banks

In addition, listen to Axonify’s Liam O’Meara in episode 154: Avoiding Frontline Burnout. Together, Oliver Banks explores why burnout is becoming a very real (and widespread) risk.

154: Avoiding Frontline Burnout with Liam O'Meara - The Retail Transformation Show with Oliver Banks

And finally, if you’re being overwhelmed by the many different and changing facets of retail, then check out episode 132: Overcoming The Confusion Of Transformation.


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