The retail industry is under immense pressure. With threats from several directions, the ability to change and evolve at pace is becoming a core competency. And as the podcast celebrates its 4th birthday, you can learn from the best bits to help you transform. In this episode, you’ll hear highlights from expert guests as well as from the host, Oliver Banks. And these clips cover: vision, communication, alignment, decision-making, mindset, actionable data and much more. Listen now to part 1 (of 2) for the golden nuggets from the past 12 months.
Listen to this episode of the Retail Transformation Show podcast and you’ll hear:
- How to make your data and insight more useful.
- How to look after yourself as you head into challenging situations
- Ways of becoming a better decision maker
- Plus plenty more golden nuggets from a selection of fantastic episodes and amazing guests that have featured on the show.
And remember to check out part 2 in episode 212, with even more highlights!
Oliver Banks: Your overall changes need to be coherent
Oliver Banks explores the differences between two types of transformation and helps find the right balance in episode 203: Fundamental And Incremental Transformation.
Sarah Friswell: The why is important – but that really needs to be shared and understood
In episode 173: Designing Omnichannel Journeys, Red Ant’s CEO Sarah Friswell joined. Sarah spoke about the importance of clarity and that the reason for change needs to be widely understood. Sometimes, it’s only a small group that understand and it doesn’t cascade down.
Jeff Roberts: Focus on the capabilities that allow you to win
Where do you play? Jeff Roberts prompted this important question in episode 180: Building Slack Into Your Operating Model. And once you’ve clarified this, you can develop the operating model and organisation design to allow you drive the business forwards. And intentionally allowing sufficient slack in the model is an essential part of this.
Oliver Banks: A decision will be made, with or without you
Perhaps it sounds obvious – but you need to understand that a decision needs to be made. And if you don’t, there will be a default decision that is made in your place. Oliver Banks explores this in episode 174: What To Do When There Is No Right Answer which all kicks off with a trip down to the sweet shop… Intrigued? Take a listen now.
Oliver Banks: Debate the decision but realise that not all opinions are equal
In episode 195: The Anatomy Of A Decision, Oliver Banks explores how to make better decisions. By breaking down the decision making process into stages, you can work out how to improve each stage.
Oliver Banks: Do you have time to think? And are you prepared if you don’t?
There are many lessons to be taken from other expert decision makers. From world leaders, to different professions or even different stress points. So in episode 196: Learning From World Class Decision Makers, learn from the marine corp and many others about how to become a better decision maker.
Howard Tiersky: Use story to help people understand complex ideas
In episode 171: Letting Avatars Guide Your Transformation, the President and Founder of digital transformation agency, FROM, Howard Tiersky, explored how you can use customer avatars to drive the business forward. And he shared how adding elements of story around your avatars can help understanding and adoption.
B. Earl: Creating a dynamic, exciting and evolving storyline – like a cartoon
Cartoons are engaging and captivating so that they can keep the attention of children. And in episode 191: How Story Opens Retail’s Great Adventure, Spiderman comic book writer and metaverse expert, B.Earl, explored how you can open an enticing story for your brand or company.
Lucy Eckley: Communication is about a two-way exchange of information
Communication expert, Lucy Eckley, shared her thoughts and tips on how to improve your transformation and change communication. And in particular, the importance of listening during communication too. Listen to episode 209: Powerful Change Communication to learn more.
Oliver Banks: Big and clever-sounding words confuse people
In another solo show, Oliver Banks shared thoughts on how you can become a better transformation professional by writing it down. So, learn how to overcome the challenges of documentation and written communications by checking out episode 193: The Power Of Writing It Down.
Oliver Banks: The unknowns of transformation are naturally stressful
The stress response is in all of us – and was developed thousands of years ago where we needed to be careful of physical danger. But now, when we sense potential emotional danger, our bodies still react in a way that can be unuseful. Find out more from Oliver Banks in episode 182: Overcoming Stress With Science.
Lou Banks: Negative experiences form stronger memories
We are scarred by previous experiences – and therefore scared about what happens next time. So, business coach, Lou Banks, joined as part of the “Bunch of Bankses” mini series to explore how we can have better conversations. If you recognise this opportunity, then episode 163: Learning To Have Conversations That Matter is ready for you to listen to!
Oliver Banks: What if your company has a culture that fears failure?
Explore many different ways of inspiring innovation with Oliver Banks in episode 177: Inspiring Innovation Across Your Organisation. But we know that fear of failure stifles innovation. So, you need to be able to “get out of the way” and let your organisation’s innovation and ideas bloom.
Fiona McDonnell: Proactively managing your energy to be your best self
Hear from Fiona McDonnell, author of “Two Mirrors And A Cheetah,” in episode 168: Think Differently And Redefine Success. In this episode, explore how you can understand your own energy levels and stresses. And in turn see how you can improve your working practices to be your best self.
Oliver Banks: The show must go on
Also over the past year, Oliver Banks and Simon Hedaux hosted the Productivity & Transformation event. In episode 204: 3 Takeaways From Productivity & Transformation 2022, hear from Oliver Banks as he reflects on the closing keynote from that session.
Christine Russo: Have an innovation strategy to avoid being distracted
There are many technological innovations and developments. But knowing which to pursue, which to ignore and which to observe is a challenge. So, join Christine Russo in episode 194: Focusing On Tech Trends And Avoiding The Fads to find out how you can focus on the right things.
Paul Banks: Don’t alienate those that don’t “get” data
Not all people “get” data, whilst others naturally pick it up quickly. But different people bring different perspectives which will help develop the overall business. In another “Bunch of Bankses” episode, Paul Banks explains how this has helped evolved the concept of store security into loss prevention and beyond. Listen to the full conversation in episode 162: The Evolution Of Loss Prevention.
Ben Salmon: Make it easy for people to know what they must do
And finally, self-confessed data geek, Ben Salmon, author of “Your Number’s Up”, joined to explore how to get a grasp of your KPIs and metrics. Listen in to episode 175: Embracing Ecommerce Metrics to hear how you can make your data more actionable – and therefore drive a better outcome in the future.
3 actions for you
At the end of the episode, Oliver Banks set you 3 clear actions to make the most of this episode.
- Firstly, check out the episodes referenced above. The links to the episodes are all on this page. Or you can find them in your usual podcast app.
- Next, make a note of what has resonated with you. And importantly, what are you going to do about it.
- Finally, don’t struggle on by yourself. Reach out to Oliver Banks if you need support to drive your change forward. Email email@example.com or message him on LinkedIn.