“The Customer Is Always Right” – perhaps this is the most famous retail quote. But is it true? In this episode, we’ll explore some of the widely believed myths and frequently used mottos. In the build up to the inaugural Productivity & Transformation event, Oliver Banks is joined by Rethink Productivity’s Simon Hedaux to test and reflect on these phrases.
Listen to this episode of the podcast to discover:
- Why the customer isn’t always right.
- How it’s easy to get your KPIs wrong and what that can do for your business.
- And how you can attend Productivity & Transformation 2022.
Get in touch with Simon and Oliver
Email Simon Hedaux at simon@rethinkproductivity.co.uk.
Or, connect with Simon Hedaux on LinkedIn.
And find out more about Rethink Productivity.
Alternatively, email Oliver Banks at oliver.banks@obandco.uk.
Also, connect with Oliver Banks on LinkedIn.
More episodes of the Retail Transformation Show to listen to
Firstly, listen to episode 150: The Ever-Evolving World Of Retail and explore if retail is or is not changing.
Next, listen to episode 145: Overcoming Retail’s Big Contradictions to discover some of the complex challenges facing the retail industry and why there isn’t a clear cut answer.
And finally, check out episode 141: Simplification Isn’t Rocket Science, as the closing of a mini-series that Oliver did with Simon Hedaux, exploring the topic of simplification.
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