Oct 3, 2022 | Guest Interviews, Podcast
Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the...
Sep 26, 2022 | Guest Interviews, Podcast
Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don’t give you sufficient information on what’s working and what’s not. So...
Sep 19, 2022 | Oliver Only Solo Shows, Podcast
Discover more about the recent Productivity & Transformation 2022 event, hosted by Oliver Banks in collaboration with Rethink Productivity. So in this episode, Oliver shares key talking points from the day. In addition, he also shares 3 takeaways plus what...
Sep 12, 2022 | Oliver Only Solo Shows, Podcast
The word transformation can be overused and misunderstood. So join Oliver Banks and explore the origins of transformation to help clarify. Also, you’ll hear about 2 major types of change, incremental transformation and fundamental transformation, what these mean...
Sep 5, 2022 | Guest Interviews, Podcast
Livestreaming and shoppable videos are among the fastest-growing channels in retail right now. But, bringing content and commerce together in an engaging way for consumers can seem daunting. With people, process and technology considerations, it’s important to...
