Oct 3, 2022 | Guest Interviews, Podcast
Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the...
Sep 26, 2022 | Guest Interviews, Podcast
Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don’t give you sufficient information on what’s working and what’s not. So...
Sep 5, 2022 | Guest Interviews, Podcast
Livestreaming and shoppable videos are among the fastest-growing channels in retail right now. But, bringing content and commerce together in an engaging way for consumers can seem daunting. With people, process and technology considerations, it’s important to...
Aug 29, 2022 | Guest Interviews, Podcast
With huge volatility and increasing financial challenges, the upcoming Productivity & Transformation event will give insight and ideas about how to proceed. The event is focused around 4 key pillars: Customer, Colleague, Cost and Change. In this episode, Rethink...
Aug 15, 2022 | Guest Interviews, Podcast
Store colleagues or associates represent both a major investment and key point of difference. But the role of people in stores had changed significantly in recent times and continues to do so. To help us understand more, Nikki Baird, VP of Strategy for Aptos, joins to...
Aug 8, 2022 | Guest Interviews, Podcast
Visual elements are hugely important for retailers and brands. But the signs and symbols that we use are not always considered, especially outside of the marketing functions. To help uncover the opportunities, semiotics expert, Dr Rachel Lawes, joins to explain how...
