Aug 1, 2022 | Guest Interviews, Podcast
Retail is full of acronyms and abbreviations. Of course, they are used to simplify and speed up complex language and terminology in the industry as well as company specific lingo. However, they can also lead to misunderstandings and miscommunication. And there seem to...
Jul 11, 2022 | Guest Interviews, Podcast
Technology is essential to bring many aspects of the shopping experience into the modern-day. But there are many elements to consider. From which technology to choose, to convenience and even around the education of the consumer base. To help understand more, Oliver...
Jun 27, 2022 | Guest Interviews, Podcast
“The Customer Is Always Right” – perhaps this is the most famous retail quote. But is it true? In this episode, we’ll explore some of the widely believed myths and frequently used mottos. In the build up to the inaugural Productivity &...
Jun 20, 2022 | Guest Interviews, Podcast
Storytelling has arguably become an overused buzzword in marketing. But the principles of story are still fantastic for aligning and motivating teams and change initiatives. To help us understand more, Oliver Banks catches up with master storyteller, and Marvel comic...
Apr 4, 2022 | Guest Interviews, Podcast
Building spare capacity into a business is a difficult decision as the investment is not immediately needed. But in the retail industry, with major spikes around peak trading times and with squeezed margins. So it’s becoming increasingly important to carefully...
Mar 28, 2022 | Guest Interviews, Podcast
Social media has made retailers and brands much more accessible for consumers. And influencers are increasingly being used to make companies more personable in this highly accessible world. In this episode, Oliver Banks is joined by B2C and B2B influencer, Michael...
