Retail in 2019 has continued to be a turbulent ride. From struggling companies, to literal firefighting. And from lie detector tests to the political landscape. There have been some major news in the sector. Join Oliver Banks in this podcast episode to listen now to recall the biggest stories from 2019 and what they mean for you and retail in 2020.

Physical stores face adverse trading. In today’s retail world, they must be more than just a place to buy stuff. Instead, they should be able to entertain and inspire your customers. So, maybe it’s time to start thinking about your stores as a stage to give your customers a real experience and a competitive advantage. Join Oliver Banks and discover a different angle on how you can set up your store operations.

Customer experience or CX is important in today’s retail market. But what if experience isn’t what actually counts and makes a difference? What if, what’s really important here is the memory that it creates. Discover how the brain works and how you can use this to create a better customer experience.

If you need to start a transformation journey, you’ll find many complex things going on in your heart and your head. That’s natural to feel or think that way. So, to help you, in this podcast episode, Oliver Banks lays out a menu of 10 different types of retail transformation which you can use to pick and choose what will be relevant for your organisation.

Retail is facing a tough time. So, if you’re facing adversity, then it’s essential to take action and do it quickly too. There are many things you could do, but what are the things that you must do quickly for a fast return on your time investment. In this episode, discover 10 things that you can do right now to get started.