127: Checkout Free, Frictionless Stores

29 Mar 2021 | Guest Interviews, Podcast

Publish Date

29 March 2021

Your Host

Oliver Banks

Categories

Checkout free stores have captured a lot of attention in the retail industry, led most notably by Amazon’s Go stores and their “Just Walk Out” technology. But is this where the retail industry is heading? Or is it just a hot topic and a short term fad? And does this type of technology really solve any problems? To help us understand more about unmanned stores and the technology behind them, retail analyst, Tiffany Lung, joins Oliver Banks to explain more.

So, listen to episode 127 of the Retail Transformation Show podcast to discover:

  • The different types of checkout free store.
  • Which aspects of the business case to include.
  • Whether checkout-free stores are just a fad – or if they are the future of retail.

 

Tiffany LungIntroducing Tiffany Lung

Tiffany Lung is a research analyst specialising in Asia retail strategy, innovations, and consumer behaviors. Holding a decade of experience observing across the wider retail industry from luxury fashion to supermarkets, her analysis and insights are often featured at industry events and in the press. Also, she writes regularly for Forbes, Jing Daily, and other retail industry publications.

From Tiffany’s travels, she shares global retail innovations, covering smart stores in Shanghai to flagships in New York through her ‘Tiffany’s Retail Patrol’ video series.

Connect with Tiffany Lung on LinkedIn.

Watch Tiffany’s Retail Patrol on YouTube and check out 3 fab videos below.

And read her articles on Forbes.

Watch Tiffany’s Retail Patrol visit a 7-Eleven unmanned store

Or watch as Tiffany tests out a vision system powered self checkout

Or finally, see the whole customer experience in this unmanned Alipay store

And if you enjoyed these, remember to subscribe to Tiffany’s channel on YouTube.

More episodes of the Retail Transformation Show to listen to

If you enjoyed this episode, be sure to check out other episodes of the Retail Transformation Show:

Firstly, listen to episode 125: 8 Factors Shaping Technology Led Transformation and discover why your tech transformation is so much more.

125: 8 Factors Shaping Technology Led Transformation - The Retail Transformation Show with Oliver Banks

Next, Omni Talk’s Chris Walton joined in episode 96: The Future Of The Store Of The Future and this was a great conversation with loads of golden nuggets.

096: The Future Of The Store Of The Future with Chris Walton - The Retail Transformation Show with Oliver Banks

Also loaded with golden nuggets, was the pair of episodes with Uncrowd’s Richard Hammond and Rocky Howard. So, check out episode 68: How To Win Customers (part 1) and episode 69: (part 2) to understand more about what’s going through someone’s head as they decide where to shop.

068: How To Win Customers (part 1) with Richard Hammond and Rocky Howard- The Retail Transformation Show with Oliver Banks

069: How To Win Customers (part 2) with Richard Hammond and Rocky Howard - The Retail Transformation Show with Oliver Banks

And finally, listen into episode 126: The Complexity Of Omnichannel Retail to explore why omnichannel is so often confused and complicated.

126: The Complexity Of Omnichannel Retail - The Retail Transformation Show with Oliver Banks

Recent episodes

290: Segmenting Shrink To Uncover The Real Challenge

290: Segmenting Shrink To Uncover The Real Challenge

Shrink in retail isn't just about hoping the number resolves itself; it's about understanding the intricate web of causes that lead to loss. While shrink has perennially been a concern for retailers, recent escalations in retail crime and aggressive incidents have...

289: Igniting A Start-Up Spark In Big Business

289: Igniting A Start-Up Spark In Big Business

When a company is first founded, it's full of life. There is a start-up spark that drives improvement and change, and challenges the norm. But when that same company grows into a big business and becomes recognised as a "corporate" rather than a "start-up", this spark...

288: How Our Own Brain Blocks Meaningful Work

288: How Our Own Brain Blocks Meaningful Work

In the fast-paced world of today, the tug-of-war between immediate tasks and strategic objectives is relentless. We know the tasks that need to get done. But why don't we do them? In this episode, Oliver Banks uncovers the psychology and neuroscience behind meaningful...

287: Why The Change Is Not Realising The Benefits

287: Why The Change Is Not Realising The Benefits

A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly...

286: The Department Store’s Predicament

286: The Department Store’s Predicament

Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in...

Categories

Subscribe to the Retail Transformation Briefing

Keep your finger on the pulse of the ever-evolving world of retail. 

🌍 Key headlines from around the globe

🔎 Insight and intel on the retail industry

💡 Expert viewpoint from Oliver Banks

Great - Now check your email to confirm your request

Pin It on Pinterest

Share This