127: Checkout Free, Frictionless Stores

Checkout free stores have captured a lot of attention in the retail industry, led most notably by Amazon’s Go stores and their “Just Walk Out” technology. But is this where the retail industry is heading? Or is it just a hot topic and a short term fad? And does this type of technology really solve any problems? To help us understand more about unmanned stores and the technology behind them, retail analyst, Tiffany Lung, joins Oliver Banks to explain more.

So, listen to episode 127 of the Retail Transformation Show podcast to discover:

• The different types of checkout free store.
• Which aspects of the business case to include.
• Whether checkout-free stores are just a fad – or if they are the future of retail.

 

Introducing Tiffany Lung

Tiffany Lung is a research analyst specialising in Asia retail strategy, innovations, and consumer behaviors. Holding a decade of experience observing across the wider retail industry from luxury fashion to supermarkets, her analysis and insights are often featured at industry events and in the press. Also, she writes regularly for Forbes, Jing Daily, and other retail industry publications.

From Tiffany’s travels, she shares global retail innovations, covering smart stores in Shanghai to flagships in New York through her ‘Tiffany’s Retail Patrol’ video series.

Connect with Tiffany Lung on LinkedIn.

Watch Tiffany’s Retail Patrol on YouTube and check out 3 fab videos below.

And read her articles on Forbes.

Watch Tiffany’s Retail Patrol visit a 7-Eleven unmanned store

Or watch as Tiffany tests out a vision system powered self checkout

Or finally, see the whole customer experience in this unmanned Alipay store

And if you enjoyed these, remember to subscribe to Tiffany’s channel on YouTube.

More episodes of the Retail Transformation Show to listen to

If you enjoyed this episode, be sure to check out other episodes of the Retail Transformation Show:

Firstly, listen to episode 125: 8 Factors Shaping Technology Led Transformation and discover why your tech transformation is so much more.

Next, Omni Talk’s Chris Walton joined in episode 96: The Future Of The Store Of The Future and this was a great conversation with loads of golden nuggets.

Also loaded with golden nuggets, was the pair of episodes with Uncrowd’s Richard Hammond and Rocky Howard. So, check out episode 68: How To Win Customers (part 1) and episode 69: (part 2) to understand more about what’s going through someone’s head as they decide where to shop.

And finally, listen into episode 126: The Complexity Of Omnichannel Retail to explore why omnichannel is so often confused and complicated.