Click and collect or BOPIS accelerated hugely over the course of the Covid pandemic. Collection experiences offer convenience and speed for customers, especially as commutes and working practices reset. Smart lockers offer further opportunities for friction-free collections, sales opportunities, omnichannel retailing and a more integrated customer experience. Discover more about the evolution of smart collection lockers with Clix’s Matt Cater.
Listen to this episode and hear:
- How collection lockers have evolved and the role they play in the customer journey.
- Why modern smart lockers offer much more than just a collection point.
- What new technologies are being developed for lockers.
Introducing Matt Cater
Matt Cater is the founder of Fathom and co-founder of Clix. Fathom create bespoke retail displays, furniture and fittings. Clix offer mobile-first smart lockers.
Through both of these businesses, Matt specialises in helping retailers provide their customers with seamless in-store experiences.
He brings 17 years of knowledge and experience working with retailers to discover the best solution for the business and their customers.
About Clix Smart Lockers
Clix is a new innovation shaping the future opportunities for click and collect or BOPIS in retail. Clix are the UK’s first mobile-first smart lockers, and are pioneering the technology to allow autonomous customer collection of online purchases in-store. Smart lockers offer the customers of high street, big box and trade retailers an unprecedented level of speed and convenience, plus offer opportunities for partnerships with ecommerce companies.
Watch the video below to see how smart lockers can work and discover more about Clix at clixltd.com.
More podcast episodes to listen to next
Discover more episodes of the Retail Transformation Show podcast. Firstly, continue down the retail tech avenue in episode 230: Retail Tech To Solve In Store Challenges (part 1) and episode 231: (part 2).
You might also enjoy the episodes where Christine Russo and Miya Knights joined to discuss the latest retail technologies. Listen to episode 194: Focusing On Tech Trends And Avoiding The Fads with Christine Russo and episode 133: What’s Happening In Retail Technology with Miya Knights.
The smartphone has provided a hugely disruptive force in the retail sector. Ian Hobson from Chargebox joined to explore more in episode 206: Evolving In Store Experiences With Smartphones.
And finally, as you are developing your store proposition and features, it’s crucial to challenge and refine the role of your store. Check out episode 183: Defining The Role Of Your Stores to discover a framework to pinpoint how physical retail outlets fit within the broader ecosystem.
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