Retail technology is revolutionising the way consumers shop in-store and can help solve long-standing challenges. From gathering data on in-store shopping behaviour to frictionless checkout experiences, retailers are finding new ways to enhance the customer journey and improve their bottom line. Join Oliver Banks and delve into the world of retail tech and the impact it’s having on solving in-store challenges.

Tune into this episode of the Retail Transformation Show and discover:

  • How retailers can gather rich shopping behaviour, like ecommerce has.
  • Crucial questions to consider for your omnichannel strategy.
  • Why you need to start assessing the frictions and rewards in your customer experience.


Connect with Oliver Banks

Learn how you can work with Oliver Banks and drive your retail transformation forward. Connect with Oliver Banks on LinkedIn or by email,

More podcast episodes to listen to next

If you enjoyed this episode, do check out other episodes of the Retail Transformation Show. Here’s a selected and relevant suggestion to get started.

Oliver was discussing friction and reward and mentioned Uncrowd. Check out episode 68: How To Win Customers (part 1), featuring Uncrowd founders, Richard Hammond and Rocky Howard. And also listen to part 2 in episode 69.

068: How To Win Customers (part 1) with Richard Hammond and Rocky Howard- The Retail Transformation Show with Oliver Banks

In episode 144: Resurrecting Retail After The Pandemic, the “Retail Prophet”, Doug Stephens joined to explore different in store models that are working right now.

144: Resurrecting Retail After The Pandemic with Doug Stephens - The Retail Transformation Show with Oliver Banks

As a follow on from episode 144, you might also enjoy episode 183: Defining The Role Of Your Stores with Oliver Banks as he explains how to focus in on the purpose and objective for shops – and that will absolutely impact how retail technology plays into this.

183: Defining The Role Of Your Stores - The Retail Transformation Show with Oliver Banks

Finally in episode 224, Oliver shared 10 Thoughts On AI In Retail. AI is an enormous emerging technology which will impact retailers across the entire operating model, including in stores.



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