Oct 24, 2022 | Guest Interviews, Podcast
Great communication is essential to land successful transformation. But despite knowing this, many still struggle to communicate clearly, concisely and with conviction. It can be daunting to find the right communications strategy, especially when looking at complex...
Oct 17, 2022 | Guest Interviews, Podcast
The retail and hospitality industries continue to face turbulent and challenging times. To help, in September 2022, Rethink Productivity and OB&Co collaborated to host the first Productivity & Transformation event. Rethink’s Simon Hedaux and Oliver Banks...
Oct 10, 2022 | Oliver Only Solo Shows, Podcast
Two of the major retail changes that have caught attention in 2022 now seem to be faltering. So does this suggest that fundamental change is not the path forward? And if these major shifts are stumbling, what does this mean for the wider industry? In this episode,...
Oct 3, 2022 | Guest Interviews, Podcast
Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the...
Sep 26, 2022 | Guest Interviews, Podcast
Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don’t give you sufficient information on what’s working and what’s not. So...
Sep 19, 2022 | Oliver Only Solo Shows, Podcast
Discover more about the recent Productivity & Transformation 2022 event, hosted by Oliver Banks in collaboration with Rethink Productivity. So in this episode, Oliver shares key talking points from the day. In addition, he also shares 3 takeaways plus what...
