081: Becoming Customer Obsessed

081: Becoming Customer Obsessed

Many companies think of themselves as customer-obsessed or customer centric. Their customers don’t though! So what would a truly customer-obsessed business look and feel like? Too often, “customer-obsessed” is banded around without any real meaning...
080: Reopening Stores After Covid-19

080: Reopening Stores After Covid-19

The coronavirus pandemic has closed many retail stores around the world. But as we wrestle control of Covid-19, we turn our heads to reopening stores. But there are many considerations to take into account which could easily become overwhelming. And perhaps most...
078: Reviewing Retail in 2020 Predictions

078: Reviewing Retail in 2020 Predictions

So far, 2020 has been off-plan and unpredictable. So, in this episode of the Retail Transformation Show podcast, Oliver Banks revisits the 6 predictions that were originally made and highlights 6 new themes to forecast the rest of 2020 in the wake of the coronavirus /...

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