THE RETAIL TRANSFORMATION SHOW
THE RETAIL PODCAST TO MAKE YOUR TRANSFORMATION A SUCCESSABOUT THIS PODCAST
The podcast for giving you the insight, the ideas and the inspiration that will help you to effectively deliver changes and transformation to your retail operation and business
The Retail Transformation Show is a weekly podcast. Each week, in 30 minutes or less, you’ll hear a mix of solo-shows with myself, Oliver Banks, as well as interviews with other retail and change experts and specialists.
You’ll take away:
- Unique perspectives and greater awareness of what’s going on in the retail market
- Ways to build your “A team” to transform your retail business
- Fresh, new ideas and opportunities to grasp with both hands
- Actionable strategies and tactics to apply to your business and improve retail
- Motivation to help you drive your retail transformation to success
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101: Why Have A Purpose (And How To Find It)
Purpose is a key theme that continues to be so relevant for retailers who are struggling to inspire or retain customers. Having a “reason for being” inspires customers and colleagues. But finding your purpose can be hard. So, purpose expert, James Bolle of PRPSFL, joins Oliver Banks to explore why you need a clear purpose and how to find it.
100: The 100th Episode
For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5 retail trends that have remained present through the pandemic.
099: How To Use Retail Technology Effectively
Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it's easy to get absorbed by the "cool" opportunities from fancy retail tech gadgets and gizmos. So, in this podcast episode, Oliver...
098: Retail Operational Cost Savings
Cost cutting, reducing costs and cost saving programmes represents a major opportunity for your business. So, in this podcast episode, Oliver Banks shares his operational cost savings framework and a series of lessons to make the most of your retail cost savings programme
097: Customer Centric Cultures
Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.
096: The Future Of The Store Of The Future
The store of the future is often a part of a retailer’s innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the future expert, Chris Walton, joins to discuss what the future holds with host, Oliver Banks.
095: Reading Faces For The Win-Win
Communication and negotiation happen throughout your transformation. But, people’s faces and facial expressions could tell you how to collaborate more effectively and reach a great win-win scenario for all parties involved. Learn how faces tell you more than you might realise with the Face Whisperer, Adrianne Carter.
094: Find And Fix Customer Frustration
Customer experience (CX) is an ongoing hot topic but we neglect and ignore the frustrations that irritate customers and turn them into detractors and into the hands of competitors. Listen to this podcast episode with Oliver Banks to discover the root causes of customer frustration and how to find and fix the frustrations that your customers face.
093: Rethinking Silos
Lots of people talk about organisational silos being bad – but have you given thought about why they are bad? What if they’re actually a good thing? In this podcast episode, join Oliver Banks and see what life would be like if no silos existed. From there, learn the steps that will make your company more effective!
092: Automating Your Warehouse
Supply chains play a critical part in a retailers ability to operate across multiple channels. But it can be complex to be able to flexibly scale your current operation. In this podcast episode, Mark Messina and Simon Houghton, both of Geek+, to explore the reality of automating your warehouse or distribution centre.
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