The Retail Transformation Show Podcast
The weekly retail podcast to educate and inspire you to transform better
The Retail Transformation Show Podcast
The weekly retail podcast to educate and inspire you to transform better
About the podcast
What it's about
The podcast for giving you the insight, the ideas and the inspiration that will help you to effectively deliver changes and transformation to your retail operation and business.
What you need to know
Average of 30 mins length
1 episode per week
Hosted by Oliver Banks
What's next
Subscribe to the podcast on your usual podcast app.
Episodes aim to be timeless, so check out the podcast archives now.
211: Golden Nuggets From The Fourth Year Of The Podcast
The retail industry is under immense pressure. With threats from several directions, the ability to change and evolve at pace is becoming a core competency. And as the podcast celebrates its 4th birthday, you can learn from the best bits to help you transform. In this...
210: Making Marginal Gains To Drive Profit
There are loads of stresses and strains facing the retail market right now. So a crucial mindset is that of the marginal gains theory. In this episode, Oliver Banks shares 10 ideas to deliver smaller projects which collectively will help drive growth and...
209: Powerful Change Communication
Great communication is essential to land successful transformation. But despite knowing this, many still struggle to communicate clearly, concisely and with conviction. It can be daunting to find the right communications strategy, especially when looking at complex...
208: Moving Forward From Productivity & Transformation 2022
The retail and hospitality industries continue to face turbulent and challenging times. To help, in September 2022, Rethink Productivity and OB&Co collaborated to host the first Productivity & Transformation event. Rethink's Simon Hedaux and Oliver Banks...
207: Is Retail Transformation Failing At Present?
Two of the major retail changes that have caught attention in 2022 now seem to be faltering. So does this suggest that fundamental change is not the path forward? And if these major shifts are stumbling, what does this mean for the wider industry? In this episode,...
206: Evolving In Store Experiences With Smartphones
Smartphones have disrupted physical stores and have enabled customers to check prices and compare products and retailers right from the shop floor. But given these behaviours are now embedded, what are the opportunities to evolve the in store experience through the...
205: Listening To Your Customers To Transform CX
Customer experience drives future loyalty. But understanding what your current customers feel is hard. And market research surveys like NPS (Net Promoter Score) don't give you sufficient information on what's working and what's not. So TruRating's Brian Dennis, a...
204: 3 Takeaways From Productivity & Transformation 2022
Discover more about the recent Productivity & Transformation 2022 event, hosted by Oliver Banks in collaboration with Rethink Productivity. So in this episode, Oliver shares key talking points from the day. In addition, he also shares 3 takeaways plus what...
203: Fundamental And Incremental Transformation
The word transformation can be overused and misunderstood. So join Oliver Banks and explore the origins of transformation to help clarify. Also, you'll hear about 2 major types of change, incremental transformation and fundamental transformation, what these mean and...
202: Immersive Video To Engage Customers
Livestreaming and shoppable videos are among the fastest-growing channels in retail right now. But, bringing content and commerce together in an engaging way for consumers can seem daunting. With people, process and technology considerations, it's important to plan...
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