As we become more data-driven, we add more and more KPIs (Key Performance Indicators) as metrics to manage the whole business. But do you have the perfect KPIs? Or will you fall into one of the many metric related pitfalls? In this episode of the Retail Transformation Show podcast, join Oliver Banks and discover the essential factors to define your perfect KPIs to drive success.

Amazon have polarised the retail market in many ways over the past few years. They've pushed the innovation boundaries and raised the bar for customer expectations. They have earnt repeat business that makes any retailer enviable. But, they've also caused pain and...

Simplification is a goal for many businesses – but ironically, it can be complicated to get simplification changes delivered. There are pitfalls to watch out for and several different and effective ways to help identify and approach your simplification efforts. Join the host, Oliver Banks, to explore how to make sure you can simplify your retail operations and operating models.

Retail is facing intense disruption and many face a burning bridge to change. But experienced subject matter experts in your business are not ready to lead change – and they’ve never been required to in this capacity. So, it is critical to transform the people that must transform the business. Join Oliver Banks to explore how to change your approach, build momentum and actually deliver change

Retail is facing an intense disruption right now. And a true “burning bridge” is forcing action and transformation right now. But transformation isn’t instantaneous. It requires careful, clever and intentional work. And a key element to build the intention is having a strong will to change. In this podcast episode, discover what this means and how you can build and foster a strong will to change.