Purpose is a key theme that continues to be so relevant for retailers who are struggling to inspire or retain customers. Having a “reason for being” inspires customers and colleagues. But finding your purpose can be hard. So, purpose expert, James Bolle of PRPSFL, joins Oliver Banks to explore why you need a clear purpose and how to find it.

For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5 retail trends that have remained present through the pandemic.

Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it's easy to get absorbed by the "cool" opportunities from fancy retail tech gadgets and gizmos. So, in this podcast episode, Oliver...

Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.

The store of the future is often a part of a retailer’s innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the future expert, Chris Walton, joins to discuss what the future holds with host, Oliver Banks.

Communication and negotiation happen throughout your transformation. But, people’s faces and facial expressions could tell you how to collaborate more effectively and reach a great win-win scenario for all parties involved. Learn how faces tell you more than you might realise with the Face Whisperer, Adrianne Carter.

Supply chains play a critical part in a retailers ability to operate across multiple channels. But it can be complex to be able to flexibly scale your current operation. In this podcast episode, Mark Messina and Simon Houghton, both of Geek+, to explore the reality of automating your warehouse or distribution centre.