Oct 19, 2020 | Guest Interviews, Podcast
2020 has tested our individual and collective resolve. And mental health is becoming increasingly important to all of us. But, with many retailers continuing to face a variety of different challenges, this period isn’t over yet. So, in this episode, Dr Jackie...
Sep 28, 2020 | Guest Interviews, Podcast
Purpose is a key theme for retail transformation. Being relevant is a key challenge for retailers who are struggling to inspire or retain customers. Why should they care over the fact that you just “sell stuff.” But, having a “reason for being”...
Sep 21, 2020 | Guest Interviews, Podcast
For the 100th episode, the tables are being turned as the podcast host turns into the special guest. In this episode, Michael Grange interviews Oliver Banks exploring the backstory and purpose, key observations about retail today and in the future. In particular 5...
Sep 14, 2020 | Guest Interviews, Podcast
Retail technology often goes hand in hand with transformation as an enabler and an essential element to making the change happen. But it’s easy to get absorbed by the “cool” opportunities from fancy retail tech gadgets and gizmos. So, in this podcast...
Aug 31, 2020 | Guest Interviews, Podcast
“The customer is always right.” “The customer is king or queen.” But, whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and...
Aug 24, 2020 | Guest Interviews, Podcast
The store of the future is often a part of a retailer’s innovation strategy. But with the current uncertainty and with the fast pace of innovation, is it still relevant to have a store of the future? And how should it be set up to be successful? Store of the...
