Nov 22, 2021 | Guest Interviews, Podcast
A huge focus goes into forming a positive customer experience. But when things don’t go to plan, customers lodge a complaint. However, often customer service’s ways of working is only reliant on rigid policies. Instead, what if you had an intentional...
Nov 15, 2021 | Oliver Only Solo Shows, Podcast
For several years now, there has been tension between the different approaches to retail – most notably – which is best, stores or online. And in particular if retailers should focus their efforts into physical stores or double down on website and...
Nov 8, 2021 | Best Bits, Podcast
The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the...
Nov 1, 2021 | Best Bits, Podcast
The retail industry continues to undergo fundamental transformation as well as requiring ongoing incremental improvements. And as the podcast celebrates its 3rd birthday, we are reviewing the best bits to help you transform. You’ll hear clips from expert guests...
Oct 25, 2021 | Guest Interviews, Podcast
There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for...
Oct 18, 2021 | Oliver Only Solo Shows, Podcast
The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it’s hard to keep track of key trends and of course to actually change...
