Dec 27, 2021 | Guest Interviews, Podcast
Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you...
Dec 6, 2021 | Guest Interviews, Podcast
Given the complex and cross functional nature of transformation, conversations are a key part of leading successful change initiatives. But we’ve never been taught how to have a real conversation. So Oliver Banks is talking to Lou Banks, founder of Rising Vibe,...
Nov 29, 2021 | Guest Interviews, Podcast
The role of the security guard has been seen as a cost for some retailers, restricted to only stores in “high risk” locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are...
Nov 22, 2021 | Guest Interviews, Podcast
A huge focus goes into forming a positive customer experience. But when things don’t go to plan, customers lodge a complaint. However, often customer service’s ways of working is only reliant on rigid policies. Instead, what if you had an intentional...
Oct 25, 2021 | Guest Interviews, Podcast
There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for...
Oct 4, 2021 | Guest Interviews, Podcast
Your frontline colleagues are an essential part of your operation – and therefore your transformation. But they often have to work under immense stress and strain. And over the past year, this has been amplified further. So you need an effective strategy to...
