Aug 30, 2021 | Oliver Only Solo Shows, Podcast
High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it’ll be impossible to find a...
Aug 23, 2021 | Oliver Only Solo Shows, Podcast
When the discovery phase of the shopping trip is driven through a search bar or menu, it’s not very inspiring for the customer who doesn’t already know exactly what they’re looking for. So, effective discovery represents a massive opportunity for...
Aug 16, 2021 | Oliver Only Solo Shows, Podcast
With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the...
Aug 9, 2021 | Guest Interviews, Podcast
Department stores retailers have been polarised in performance. As some have achieved huge successes, others have struggled as digital channels have grown. So, is there still a place in the retail market for the classic “department store”? In this episode,...
Aug 2, 2021 | Oliver Only Solo Shows, Podcast
Successful transformations require clarity and progress. However, contradictions occur that can add confusion and prevent progress as there is no clear right answer. In turn, the transformation can stall. Discover the key contradictions that exist in the retail...
Jul 26, 2021 | Guest Interviews, Podcast
The pandemic has disrupted all areas of life, and retail is of course no exception. But as the world’s super-large retailers continue to expand their businesses, there are questions that we must all ask ourselves. These will not only help us survive but present...
