A huge focus goes into forming a positive customer experience. But when things don't go to plan, customers lodge a complaint. However, often customer service's ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about...

There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for...

Your frontline colleagues are an essential part of your operation. But they often have to work under immense stress and strain. So you need an effective strategy to support them or risks facing severe consequences. In this episode, Liam O’Meara, VP Europe at Axonify, joins to help you understand how you can support your colleagues and help avoid burnout.

History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books.